FREE SHIP TO MALAYSIA & HONG KONG (MIN SGD150)

ALSO RECEIVE FREE SAMPLES WITH EVERY ORDER.

FAQ

Need Something? Email us with any questions on Erborian orders, products, our website, or ERBORIAN in general. Or send feedback! This is a two-way street.

Shipping
:
Where does ERBORIAN ship?

We only deliver to Singapore, Malaysia and Hong Kong.

What are my delivery/shipping options?
Ordering takes a few seconds. Processing takes 1 to 2 business days. We aim to process your order within 12 hours. Any orders placed after 11am (GMT +08:00) will be processed the next business day.

SINGAPORE:

  1. Order value below SGD50 (2-3 business days): Courier $6
  2. Order value above SGD50 (2-3 business days): Free Courier

MALAYSIA AND HONG KONG:

  1. Order value below SGD150 (5-6 business days): Courier $25
  2. Order value above SGD150 (5-6 business days): Free Courier

You will get an email with a tracking number as soon as your package ships.

I am having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via ask@erborian.com. We can give you the inside info.

How can I edit my shipping address?
If you need to make any changes to your order, please email ask@erborian.com.

Product:

How can I find out more information about a product?
You can learn all about our products on their individual product pages.

What skin types are Erborian products suitable for?
Our products are appropriate for all skin types. They are also Dermatologist-Tested.

Do you test on animals?
ERBORIAN does not and has never tested its products, its active ingredients or its raw materials on animals at any point in the product development or manufacturing process. ERBORIAN is fundamentally committed to the abolition of animal testing of beauty products worldwide. 

Return & Exchange:

How do I place a return or exchange?
We are sorry that you didn't love your ERBORIAN products. Please reach out to ask@erborian.com with your order number and the products you would like to exchange or return.

What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, we are sorry about that! Please contact us at ask@erborian.com and we will be sure to get the item you ordered.

What’s your return policy?
All returns must be processed within 7 days of receiving the order. You will be refunded in full to your original form of payment. Please note, your original shipping charges will not be refunded. 

Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner. Email us at ask@erborian.com and we will help you place the return. 

How long does it take to process a return?
Credit card refunds usually take 7-14 business days to appear on your statement.

Billing:

When will my credit card be charged?
The charges will be deducted as soon as your order is accepted and processed.

What forms of payment do you accept?
Payment can be made through Paypal’s secured payment system.

Order Questions:

How can I update my orders?
Please email us at ask@erborian.com as soon as possible if you would like to cancel or change your order. We usually process orders as soon as we receive them, but we will try our best to process your request.

How can I check the status of my order?
An email confirmation will be sent to you once your order has been placed. There will be a second email with shipping details that will be sent out once your order has been shipped. If you have any questions about your order, please email us at ask@erborian.com.

Can I use multiple promo codes at checkout?
You can only use one promo code during checkout. If you have encountered two valid ERBORIAN promo codes, please choose the one you want to use it more.

Can I send my order as a gift?
Yes, orders can be sent as a gift. At the cart section before checkout, indicate the item is a gift. You can also enter a gift message under the order notes section. Orders can be delivered to an address in Singapore only.